Return Policy
Last updated October 2026
We accept returns and refunds for customers in the USA. This Return Policy applies to all orders placed with WONDIMAGEGNE LABS and shipped within the United States. All prices and refunds are in U.S. dollars (USD). Fit is hard to judge from a screen, and we are a long way from anyone's fitting room, so the rules for sending a piece back are kept short.
Return window
We accept returns within 30 days of the delivery date for a refund of the item price to your original payment method. Original shipping charges are refunded only when the return is due to our error.
Order cancellations
If your order has not shipped yet, contact us through the Contact page as soon as possible and we will cancel it for a full refund of the order. Once an order has shipped it can no longer be canceled, but you can return it within the 30-day window.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed and in their original condition
- Free of stains, odors, alterations or damage caused after delivery
- Returned with the original tags attached
Non-returnable items
Gift cards and items marked final sale at the time of purchase cannot be returned. These exclusions do not apply to damaged, defective or incorrect items.
Restocking fee
Restocking fee: $0 — we never charge a restocking fee on any return.
How to start a return
- Write to us through the Contact page with your order number and the item(s) you would like to return.
- We will reply with a return authorization number and return instructions.
- Pack the item securely, ideally in its original packaging, and write the authorization number on the outside of the parcel.
- Send the parcel to the return address given in our reply.
Email: contact@wondimagegnelabs.com
Return shipping
Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.
Refunds
Once we receive and inspect your return we will let you know by email. Approved refunds of the item price are issued to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
We do not process direct exchanges. For a different size or color, return the original item for a refund of the item price and place a new order for the one you want.
Damaged, defective or wrong items
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or refund the item price at no cost to you, including return shipping. Original shipping charges are also refunded when the problem is our error.
Questions?
Write to us through the Contact page and quote your order number.
