Frequently asked questions
Last updated October 2026
Short answers first; each one links to the full policy.
Shipping
Standard shipping takes 5–7 business days in transit after 1–2 business days of handling — 6–9 business days in total. Orders placed before 12:00 PM Eastern Time (ET) on a business day begin handling the same day. These are estimates, not guaranteed dates. See our Shipping Policy.
Yes. Standard shipping is free on orders of $75 or more. Orders under $75 ship for a flat rate of $6.99. The threshold applies to the merchandise subtotal after any discounts.
Yes. Express ($12.99) is estimated at 3–6 business days including handling, and Overnight ($24.99) at 2–4 business days. These are estimates, not guaranteed dates. Choose the method at checkout.
Orders placed before 12:00 PM Eastern Time (ET) on a business day begin their 1–2 business day handling the same day. Later orders, and orders placed on weekends or U.S. holidays, begin handling on the next business day.
When your parcel ships, its carrier and tracking number appear on our Track order page — enter your order number and the email you used at checkout.
No. We ship within the United States only — all 50 states and the District of Columbia, including Alaska and Hawaii. We do not ship to U.S. territories, APO/FPO addresses or internationally.
Contact us within 7 days of the delivery date with your order number and, where possible, photos. We will work with the carrier to locate the parcel or send a replacement at no additional cost.
Returns
We accept returns within 30 days of delivery on unworn, unwashed items in their original condition with tags attached, for a refund of the item price. Restocking fee: $0 — we never charge a restocking fee on any return. See our Return Policy for full details.
Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.
Once we receive and inspect your return, refunds of the item price are issued to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.
We do not process direct exchanges. Return the original item for a refund of the item price and place a new order for the size or color you want.
Contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or refund the item price at no cost to you, including return shipping.
Orders & payment
We accept PayPal. Payment is processed by our secure third-party payment processor, and the methods available for your order are shown at checkout.
Payment details are entered on the payment step run by our secure third-party payment processor and are encrypted in transit. We never see or store your full card number on our servers.
Contact us through the Contact page as soon as possible. We can change or cancel an order only while it is still in handling; once it has shipped, you can return it under our Return Policy.
All prices shown are the final price you pay — any applicable sales tax is already included in the listed price. No additional sales tax is added at checkout.
Yes. At checkout, choose "Ship to a different address" and enter the delivery address separately.
We restock regularly. Write to us through the Contact page with the piece, color and size you want and we will let you know when it is expected back.
Sizing & care
Each product page lists the fit for that piece (for example relaxed, boxy or regular straight) and the sizes it comes in. Fits differ between styles, so compare with a similar piece you already own rather than assuming your usual size. If you are unsure, write to us before you order.
Follow the care advice on the product page and, above all, the care label sewn into the garment. As a rule, wash cold, do not bleach, and dry knits flat.
About us
WONDIMAGEGNE LABS LLC is registered at 3602 Oakmound Road, West Van Lear, Kentucky, in the hills of eastern Kentucky. We design sea-inspired clothes from there, a long way inland, and we do not have a walk-in store.
Each piece carries one small printed or embroidered mark: a tide curve, a swell line, a buoy, a lighthouse outline or a row of almanac-style ticks. They are drawings, not logos of any other brand, and there are no slogans.

